Pontus Server (UK) Migrate to New Hardware

We would like to apologize for any inconveniences or problems that the issues caused you in server pontus with last incident. After investigating, we have found that the pontus server is having trouble with the hardware and we can't take risk of any sudden incident due to hardware failure by waiting for the new hardware to be shiped. So, we need ... Read More »

19th Aug 2017
Server Upgrade & DC Migration (UK)

As part of our commitment to providing the best possible service we can to our clients, we will be upgrading the server hardware that the UKSRV1 server is running on, during week days of 28th to 30th June, 2017.We’re pleased to announce the UK server has been scheduled for migration on below given date and time. Date: 28th June 2017Time: 6 pm ... Read More »

25th Jun 2017
Server Upgrade & DC Migration (LA)

As part of our commitment to providing the best possible service to our clients, we are upgrading the current server (Pluto-LA) and moving to the Quadranect DC, Los Angeles, over the weekend of the 23rd to 25th June 2017. The new server will be running the latest CPanel, PHP and perl versions with CloudLinux OS, S3 EdgeCache + LiteSpeed ... Read More »

15th Jun 2017
Server Upgrade & DC Migration (Dallas)

As part of our commitment to providing the best possible service to our clients, we are upgrading server and moving to the DimeNoc DC, FL from Quadranect DC, Dallas, TX. We’re pleased to announce the Dallas server has been scheduled for migration on below given date and time. Date: 11th June 2017Time: 11am GMT FAQs:Why DimeNOC?DimeNOC is a ... Read More »

9th Jun 2017
Scheduled Maintenance on HK01

We have just received a notification from our Hong Kong datacenter about an upcoming emergency maintenance.  Maintenance Type:NetworkDetails:One of our upstream providers will be shifting network connections away from a failing interface card to new hardware.Maintenance Window:20th January 2017, 4.00PM - 6.00PM GMT+8Estimated Amount of ... Read More »

19th Jan 2017
Emergency Maintenance at HK Server

Maintenance Type:Hardware (Chassis Fans Inspection/Replacement)Details:Our monitoring system just notified us a moment ago that HK01's CPU temperatures are above the normal range. To avoid running into issues, we would like to schedule between 30 - 60 minutes of downtime overnight so we can reboot the server and check whether the chassis fans are ... Read More »

8th Nov 2016
Hardware Replacement on HK01

There is a scheduled maintenance to perform a RAM check as well as replace a particular faulty RAM module which will be carried out later today during off-peak hours.Maintenance Type:Hardware Replacement and Check (RAM)Details:Over the past weeks, the server has periodically "stalled" and we had previously suspected a DDoS Attack on the server. ... Read More »

17th May 2016
Emergency maintenance on HK01

There is an emergency maintenance on HK01 currently ongoing to resolve an issue related to faulty RAM modules.Maintenance Type:Server Check (RAM Test)Details:Over the past week, there had been some intermittent connectivity issues to the server. Initially a DDoS Attack was suspected but after vigorous testing and checking with our datacenter we ... Read More »

13th May 2016
Transition to networks and IP addresses with 500 Gbps DDoS protection

We inform our customers that during May 2016 we will be migrating our services to networks and IP addresses with free 500 Gbps DDoS protection.This will involve some IP address changes but customers using our nameservers or DNS setup included in their welcome message will not need to make any changes from their end, as we will be updating our ... Read More »

1st May 2016
Dallas Data Center Migration

We will be migrating to the new data center in Dallas on January 4th to 5th between the hours of 9PM and 5AM. We do not have an exact time slot for the migration, however we will be working very closely moving the machines to the new data center. We will make sure to update via Announcement when the migration starts and the servers are powered ... Read More »

3rd Jan 2016

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